cuci44 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by cuci44 ("the Platform", "we", "us", "our") and applies to all personal data processed in connection with your registration, access to, and use of the cuci44 website at https://cuci44.co and all associated services (collectively, "the Services").

cuci44 processes personal data in accordance with applicable data protection legislation. By registering an account or using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Services.

This Policy should be read alongside cuci44's Terms & Conditions and Responsible Gaming Policy, which together govern your use of the cuci44 platform.

2. Data Controller

cuci44 is the data controller in respect of the personal data collected through the Services. For all data protection enquiries, members may contact cuci44 via 24/7 live chat on the platform or by email at [email protected] (plain text — not a clickable link).

3. Personal Data We Collect

cuci44 collects personal data from members through several channels, including account registration, payment processing, gameplay, and communications with customer support. The categories of personal data we collect include:

• Identity Data: Full name, date of birth, nationality, and copies of identity documents submitted for KYC (Know Your Customer) verification purposes.
• Contact Data: Email address, mobile phone number, and correspondence address.
• Financial Data: Payment method identifiers (e.g., Touch n Go eWallet account reference, Maybank account number, CIMB account number), transaction history, deposit and withdrawal records.
• Technical Data: IP address, device identifiers, browser type, operating system, session duration, login timestamps, and geolocation data derived from your IP address.
• Usage Data: Games played, bets placed, amounts wagered, bonus usage patterns, and platform navigation behaviour.
• Communications Data: Records of live chat sessions, emails, and any other correspondence between you and cuci44 support.
• Responsible Gaming Data: Self-imposed limits, cooling-off periods, and self-exclusion requests recorded on your account dashboard.

cuci44 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where required by law or by our responsible gaming obligations (for example, problem gambling disclosures made voluntarily by a member).

4. How We Use Your Personal Data

cuci44 processes your personal data for the following purposes and on the following legal bases:

• Account administration and service delivery — to register your account, verify your identity, process deposits and withdrawals, and provide access to the full cuci44 game library. Legal basis: performance of contract.
• Regulatory compliance and anti-money laundering (AML) — to conduct KYC verification, screen against sanctions lists, report suspicious transactions as required by applicable law, and maintain records required under our international gaming authority licence. Legal basis: legal obligation.
• Fraud prevention and security — to detect and prevent fraudulent activity, account takeover, and Terms violations. Legal basis: legitimate interests.
• Responsible gaming — to monitor gameplay for indicators of problem gambling behaviour and to administer self-exclusion and limit requests. Legal basis: legal obligation and legitimate interests.
• Marketing and promotions — to send you information about cuci44 promotions, bonuses, and new game releases where you have opted in to receive such communications. Legal basis: consent (withdrawable at any time).
• Platform improvement — to analyse usage patterns and technical performance data in order to improve the cuci44 platform for all Malaysian members. Legal basis: legitimate interests.
• Customer support — to respond to your enquiries, manage complaints, and maintain records of support interactions. Legal basis: performance of contract and legitimate interests.

5. Disclosure of Personal Data to Third Parties

cuci44 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may disclose your personal data to the following categories of third parties where necessary to operate the Services:

• Payment processors and banking partners: Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and cryptocurrency processing partners, solely to process your transactions.
• Game software providers: Providers such as Evolution, PG Soft, Habanero, Ezugi, and CQ9 may receive aggregated or pseudonymised gameplay data as part of their service agreements with cuci44. No personally identifiable data is shared with game providers beyond what is technically necessary for game session authentication.
• Identity verification and KYC service providers: Third-party providers engaged by cuci44 to conduct automated identity and document verification checks on new member registrations.
• Regulatory and law enforcement authorities: cuci44 will disclose personal data to competent authorities where required by law, court order, or the terms of our gaming licence, including for AML and counter-terrorism financing (CTF) reporting purposes.
• IT and hosting service providers: Third-party infrastructure providers who process data on cuci44's behalf under data processing agreements that require them to maintain appropriate technical and organisational security measures.

All third-party processors engaged by cuci44 are contractually required to process personal data only on cuci44's documented instructions and to implement appropriate safeguards. cuci44 does not authorise any third party to use your personal data for their own independent purposes.

6. Cookies and Tracking Technologies

cuci44 uses cookies and similar tracking technologies on the platform for the following purposes:

• Strictly necessary cookies: Required for the platform to function, including session management, authentication, and security. These cannot be disabled without impairing core functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how members navigate the cuci44 platform, enabling us to identify performance issues and improve the user experience.
• Preference cookies: Used to remember your language, region, and display preferences between sessions.
• Marketing cookies: Used, with your consent, to measure the effectiveness of cuci44's promotional campaigns and to deliver relevant offers.

You may manage or withdraw cookie consent at any time via your browser settings. Disabling non-essential cookies does not affect your ability to access or use the cuci44 Services, though some preference-related features may not persist between sessions.

7. Data Retention

cuci44 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account and KYC records: Retained for a minimum of five (5) years following account closure, as required by AML regulations applicable to our gaming licence.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the interaction.
• Marketing preferences and consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of compliance.
• Self-exclusion records: Retained for a minimum of seven (7) years to prevent re-registration during and after exclusion periods.

Upon expiry of applicable retention periods, cuci44 will securely delete or anonymise personal data in accordance with our internal data lifecycle procedures.

8. Data Security

cuci44 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmissions, encrypted storage for sensitive data at rest, access controls limiting personal data access to authorised personnel on a need-to-know basis, and regular security assessments of our infrastructure and third-party processors.

While cuci44 takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. You are encouraged to use a strong, unique password for your cuci44 account and to enable two-factor authentication where available.

9. Your Data Rights

Subject to applicable law and our regulatory obligations, cuci44 members have the following rights in respect of their personal data:

• Right of access: You may request a copy of the personal data cuci44 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to cuci44's legal retention obligations.
• Right to restriction of processing: You may request that cuci44 restrict processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact cuci44 via live chat on the platform or by email at [email protected]. cuci44 will respond to all data rights requests within thirty (30) days of receipt.

10. Changes to This Privacy Policy

cuci44 reserves the right to update this Privacy Policy at any time. Material changes will be notified to members via the platform or by email to the registered account address. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the Services following notification of a material change constitutes acceptance of the updated Policy.

11. Contact and Complaints

For any privacy-related enquiries or to lodge a complaint regarding cuci44's handling of your personal data, please contact our Data Protection team via 24/7 live chat on the platform or at [email protected] (plain text — not a clickable link).

If you are not satisfied with cuci44's response to your complaint, you may escalate the matter to the supervisory authority under our international gaming licence or the relevant data protection authority in your jurisdiction.